Telesales
Solution
Protrak's Telesales module has been designed to take the
pressure off the busy Sales Office, where staff find it difficult to cope with
the endless flow of customer calls.
Protrak brings order to the 'paper chase chaos' associated
with the typical sales team, where hand written orders and reminder 'stick it'
notes rule. Inevitably, paper is lost and reminders are forgotten, resulting in
unhappy customers and stressed out staff.
Protrak eliminates these headaches!
The ease of access to customer information and the speed of
data entry allows your telesales staff to respond instantly to customer
enquiries and to record any requirements while online to the customer.
Extensive reporting and analysis information is
available on the screen or via hard copy print out, to provide
management and staff with the relevant information required to make
your business operate efficiently.
- Orders can be taken
- Quotations can be created
- Requests for product information can be logged
- 100% accurate product availability and pricing details on screen instantly
|
Protrak Telesales is packed with features normally only associated with
Premier Priced Packages
- Sales & Order history for Proactive Selling
- On line 'Notepad' to record customer requests for product information
- On line 'Notepad' to log customer problems and complaints
- Automated system to direct 'Notepad Actions' to the correct department
- 'To Do' list to remind sales staff of outstanding actions to be completed
- Management Reports to monitor and control responses to customer calls
- Raise Quotations with automatic order conversion
- Raise Pro Forma Invoice with automatic order/invoice conversion
- Stock Allocated to Sales Orders
- Back Order Management for out of stock items
- 'Back to Back' Orders linked to Purchase Order
- Fast Track Shipments for urgent orders
- 'Call Off' Scheduled Orders
- View current status of orders and shipments
|
|
