Customer Service
Keep Your Customers Happy!
No more delays in responding to customer enquiries and requests
Protrak's Customer Management System gives instant access to
customer and product information at the 'click of a mouse'. Intuitive screen design
displays the maximum amount of information to help the operator but with the
minimum of effort.
The master screen allows the user to respond to
customer enquiries quickly and efficiently, without the need for hand
written or 'Stick It' Notes. An on line 'Notepad' facility makes it easy
to record requests for product information or pricing or to log details of
problems or complaints received. These Notes are then automatically directed to
the correct person or department to make the required response. A daily 'To Do
list' together with Management Reports provides a constant reminder and control
of all outstanding actions to ensure a timely response.
Protrak is packed with features normally only
associated with
Premier Priced Packages
- On-line 'Notepad' to record customer requests for product information
- On-line 'Notepad' to log customer problems and complaints
- Automated system to direct 'Notepad Actions' to the correct department
- 'To Do' list to remind users of outstanding actions to be completed
- Management Reports to monitor and control responses to customer calls
- View current status of Orders and Shipments
- Provide latest product pricing and availability
- View Sales & Order History for proactive selling
- Raise Quotations
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